Toronto Boat Cruises Frequently Asked Questions
1. Where is the Kajama and Challenge located?
Kajama is located at the Toronto Harbourfront on the South wall between the two piers. She is located on Queen's Quay West behind the south parking lot on the west side of The Queen's Quay Terminal at York St. Challenge is right next to her at the end of the West Pier. Click here to view a map of our boat locations.
1b. How do I get to the boats taking transit?
From Union Station you can take either the 509 or the 510 streetcar two stops to the Harbourfront Centre stop. Once you are off the streetcar, walk south towards the water.
2. How much does a cruise cost?
Adult (16-64) $31
Senior (65 and over) $27.50
Child (5-15) $17
Infants (0-4) $3
Groups of 20 people or more are:
Prices are subject to 13% HST.
3. What forms of payment do you except?
We accept Cash, Interact, Visa, MasterCard, Amex.
4. How do I make a reservation?
Call our office or book online. Reservations must be pre-paid and are non-refundable. There is a $5 administration fee charge for changing dates once you have booked a reservation. Reservations may be made by phone or online with a credit card. If you prefer to pay by cheque or cash please stop by our booth and make your payment in person. Our booth is open 7 days a week from 10am to 8pm EST from June to Labour Day Monday in September. Payments can also be made at our head office 7 days a week 9am-5pm EST all year round. If you cannot attend your reservation, you must contact us prior to your sailing and pay an admin fee. If you date passes, your tickets will be deemed used.
5. Are reservations required for the Toronto Tall Ship Boat Cruise?
Reservations are not required to sail with us. Reservations are highly suggested since it is our only way to guarantee you a spot on board. We have and can sell out. Walk on guests are welcome on our cruises when space is available.
6. What are your telephone numbers?
Reservations: (416) 203-2322
Toll Free: (800) 267-3866
Head Office: (416) 260-6355
7. Where is the ticket booth located?
The ticket booth is located next to the Kajama south of The Powerplant Gallery at the foot of Lower Simcoe.
8. What takes place on a Public Sail?
Our Public Sails take place over a period of two hours. The first half hour of boarding can be used to venture throughout the Kajama or Challenge, order a drink from our fully licensed bar or order food or a snack from our galley menu (Challenge does not offer food on Public Sails). Over the next hour and a half, Kajama will depart and will head for either the eastern or western gap out onto Lake Ontario. During this time sails will be raised by our crew and volunteers such as yourself. You are welcome to spend the sail relaxing with a cold drink or exploring the ship, listening to the crew singing sea shanties, helping raising and lowering the sails or talking with our experienced crew.
Be sure to keep your eyes open for the firing of the cannon at any foreign ships that may try to sneak upon us! Before you disembark make sure to visit our gift shop at the bar for souvenirs of the Kajama such as T Shirts and Hats.
9. What is your cancellation policy?
Once a reservation is made, it may not be refunded. It may be transferred to another cruise date for an administration fee of $5. It is acceptable to have another person(s) use your paid reservation if you are unable to attend.
10. Do you actually sail?
Yes, we actually sail. We have 7000 sqft of sail on board a 165’ gaff-rigged schooner. Kajama has been sailing since 1930 and we promote an actual sailing experience. Obviously we need wind to sail so if you are looking for a more exciting adventure be sure to visit us on a windy day.
11. Do you cruise rain or shine?
We cruise in most types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it’s raining.
12. Are you wheelchair accessible?
The entrance onto the boat and the outside deck is wheelchair accessible for both Kajama and Challenge. The washrooms are located inside and down a flight of stairs that are not wheelchair accessible. Our sailings can be fully enjoyed even in a wheelchair as long as washroom facilities are not needed. There are wheelchair accessible washrooms located very close to both vessels docking locations.
13. Is smoking permitted?
Smoking is permitted on the outside decks of the vessels. It is not permitted inside.
14. Do you have an engine?
Yes, we have three. Two for electrical requirements, Generators 35KW and are newest electronic Caterpillar C18 engine which was installed in 2005. The engine is used to disembark and return to the dock and tight maneuvering. We are required by law to have engines.
15. Do you serve food?
Yes we do on Kajama. Challenge we do not serve food. For our full menu click here
16. Is Kajama safe for children and infants?
Yes absolutely. Every year we take thousands of children on board our vessels. We are transport Canada certified and have children’s life vests on board. It’s a great experience children of all ages can enjoy.
17. Do you offer a guided tour?
We have an audio tour availble to listen to on our website. This can be enjoyed anytime from www.tallshipcruisestoronto.com homepage.
18. What is a pre-purchased meal?
A pre-purchased meal on Kajama is exactly what it sounds like- you are paying for a meal in advance of your sail. You do not need to know the food item you would like when adding a pre-purchased meal to you ticket order- that can be decided on the day of your sail. You can order any food item as your meal.
19. If I didn't order a pre-purchased meal, can I still purchase food on board?
Yes, you can still order food on boad at the cost listed on the menus on board.
20. How do I receive my ticket to get on board?
Once you complete your reservation, you will receive 2 confirmation emails from us (one in text form & one in HTML). These are your tickets to get on board. You can either print off a copy of either emails, or show it on your smart phone at boarding. If you do not have access to either of these options, we can always print your ticket off for you at our ticket booth in front of the boat prior to your sail.