Toronto Boat Cruises Frequently Asked Questions
1. Watch our Video Tutorial on Booking a Reservation
2. Where is the Kajama located?
Kajama is located at the Toronto Harbourfront on the South wall between the two piers. She is located on Queen's Quay West behind the south parking lot on the west side of The Queen's Quay Terminal at York St. Click here to view a map of boat locations.
2b. How do I get to the boats taking transit?
From Union Station, you can take either the 509 or the 510 streetcar two stops to the Harbourfront Centre stop. Once you are off the streetcar, walk south towards the water.
3. How much does a cruise cost?
Adult (16-64) $42
Senior (65 and over) $38
Child (5-15) $30
Infants (0-4) $5
May to August 7:30pm sailings and September to October 5:30pm sailings, add $5 +HST and an Admin fee to Adult, Senior & Child ticket prices.
Priority Boarding $5+HST.
Prices are subject to 13% HST and Admin fee.
4. What forms of payment do you accept?
We accept Cash, Interact, Visa, MasterCard, Amex.
5. How do I make a reservation?
Call our office or book online. Reservations must be pre-paid and are non-refundable. There is a $5 administration fee charge for changing dates once you have booked a reservation. Reservations may be made by phone or online with a credit card. If you prefer to pay by cheque or cash please stop by our booth and make your payment in person. Our booth is open 7 days a week from 10 am to 8 pm EST from June to Labour Day Monday in September. Payments can also be made at our head office 7 days a week 9 am-5 pm EST all year round. If you cannot attend your reservation, you must contact us prior to your sailing and pay an admin fee. If your date passes, your tickets will be deemed used.
6. Are reservations required for the Toronto Tall Ship Boat Cruise?
Reservations are not required to sail with us. Reservations are highly suggested since it is our only way to guarantee you a spot on board. We have and can sell out. Walk-on guests are welcome on our cruises when space is available.
7. What are your telephone numbers?
Reservations: (416) 203-2322
Toll Free: (800) 267-3866
Head Office: (416) 260-6355
8. Where is the ticket booth located?
The ticket booth is located next to the Kajama south of The Powerplant Gallery at the foot of Lower Simcoe.
9. What takes place on a Public Sail?
Our Public Sails take place over a period of two hours. The first half hour of boarding can be used to venture throughout the Kajama, order a drink from our fully licensed bar or order food or a snack from our galley menu. Over the next hour and a half, Kajama will depart and will head for either the eastern or western gap out onto Lake Ontario. During this time sails will be raised by our crew and volunteers such as yourself. You are welcome to spend the sail relaxing with a cold drink or exploring the ship, listening to the crew singing sea shanties, helping raising and lowering the sails or talking with our experienced crew.
Be sure to keep your eyes open for the firing of the cannon at any foreign ships that may try to sneak upon us! Before you disembark make sure to visit our gift shop at the bar for souvenirs of the Kajama such as T Shirts, Hoodies, and Hats.
10. What is your cancellation policy?
Once a reservation is made, it may not be refunded. It may be transferred to another cruise date for an administration fee of $5 as long as you contact us before your sailing. It is acceptable to have another person(s) use your paid reservation if you are unable to attend.
11. Do you actually sail?
Yes, we actually sail. We have 7000 sqft of sail on board a 165’ gaff-rigged schooner. Kajama has been sailing since 1930 and we promote an actual sailing experience. Obviously we need wind to sail so if you are looking for a more exciting adventure be sure to visit us on a windy day.
12. Do you cruise rain or shine?
We cruise in most types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it’s raining.
13. Are you wheelchair accessible?
The entrance onto the boat and the outside deck is wheelchair accessible for both Kajama and Challenge. The washrooms are located inside and down a flight of stairs that are not wheelchair accessible. Our sailings can be fully enjoyed even in a wheelchair as long as washroom facilities are not needed. There are wheelchair-accessible washrooms located very close to both vessels docking locations.
Gangplank widths are as follows: Challenger 32 inches, Kajama 36 inches.
For any accessibility questions please e-mail. accessibility@tallshipcruisestoronto.com
14. What is the Priority Boarding?
Priority Boarding allows you and your group to board Kajama before general boarding begins, giving you early access to seating, more time to relax and explore the ship.
Seating on sightseeing cruises is first-come, first-served and not reserved. By selecting Priority Boarding for $5 + HST per person, you’ll join a dedicated lineup to board first, allowing you skip the regular lineup.
15. Are seats reserved with Priority Boarding?
No. Seats are not assigned or held. Seating remains first-come, first- served. Please note that if you leave your seat during the cruise, it may not be available when you return. A limited number of Priority Boarding passes are available for each departure, and availability may vary by sailing.
16. Do I need to purchase Priority Boarding for everyone in my group?
Yes. Priority Boarding must be purchased for each guest individually. If you are purchasing 4 tickets, you will need to add 4 Priority Boarding passes to your booking. Pricing is the same for all ages.
17. Is smoking permitted?
Smoking is permitted on the outside decks of the vessels. It is not permitted inside.
18. Do you have an engine?
Yes, we have three. Two for electrical requirements, Generators 35KW and are newest electronic Caterpillar C18 engine which was installed in 2005. The engine is used to disembark and return to the dock and tight maneuvering. We are required by law to have engines.
19. Is food available during Public Kajama Sailings?
Yes! A selection of food and snacks is available for purchase on board during all public Kajama sailings. For our full menu click here
20. Is Kajama safe for children and infants?
Yes absolutely. Every year we take thousands of children on board our vessels. We are transport Canada certified and have children’s life vests on board. It’s a great experience children of all ages can enjoy.
21. Do you offer a guided tour?
We have an audio tour available to listen to on our website. This can be enjoyed anytime from www.tallshipcruisestoronto.com homepage.
22. What is a pre-purchased bottle of wine or bucket of beer?
A pre-purchased beverage on Kajama is when you pay in advance of your sailing. You do not need to choose which beers or wine ahead of time since that can be decided on board. Show your ticket by mobile device, print out (which can also be done at the ticket booth prior to sailing), to our wait staff when you are ready to order food and/or beverages.
23. If I didn’t order any pre-purchased drinks, can I still purchase on board?
Yes, you can still order food and drinks on board the Kajama.
24. How do I receive my ticket to get on board?
Once you complete your reservation, you will receive a confirmation email from us. These are your tickets to get on board. You can either print a copy of the email, or show it on your smart phone at boarding. If you do not have access to either of these options, we can print your ticket for you at our ticket booth in front of Kajama prior to your sail.
25. What is Kajama AFTER DARK onboard experience like?
Expect a high-energy, party-style atmosphere with great music, scenic waterfront views,
full bar service, and snacks available for purchase. Our AFTER DARK cruises feature a
live DJ, dynamic lighting, and club-style vibes, creating the ultimate night out on the
water, perfect for dancing, socializing, and celebrating.
26. Why is there only one price for Kajama AFTER DARK?
Kajama AFTER DARK is designed as an adult-focused experience, featuring a live DJ
with louder music, dynamic lighting, and full bar service. While guests of all ages are
welcome, this cruise operates with one flat ticket price for all guests, regardless of age,
due to the nature of the experience.
27. Is Kajama AFTER DARK 19+ only?
No, guests of all ages are welcome aboard Kajama AFTER DARK. However, please
note that the atmosphere is geared toward adults, with louder music, lighting effects,
and bar service, which may not be suitable for everyone.
28. Do children and infants need a ticket for Kajama AFTER DARK?
Yes, all guests require a ticket, and all tickets are sold at one flat rate, regardless of age.
29. Is food or drink included with my AFTER DARK ticket?
No, food or drink is not included with your ticket. We offer a variety of snack-style food
items during our AFTER DARK sailings, for purchase, including:
- Jamaican patties
- Pepperoni sticks
- Small bags of chips
- Ice cream
Food availability may vary by cruise.
We also offer full bar service onboard, with a variety of alcoholic and non-alcoholic
beverages available for purchase. Please note our regular public menu is not offered.
30. I didn’t receive my ticket by email. What do I do?
Click the ‘Buy Tickets’ button on the top right hand corner. Than on the right side of the
calendar click the button ‘Ticket Retriever’. Enter you email that was used at the time of
purchase and press submit. If you are still having problems retrieving your ticket, please
contact us.
Did you purchase our offer with a third party? Click here for third party specific FAQs